Changes

Sales Procedure

929 bytes removed, 17 April
streamlined procedure, drop reference to Asst. Sec. and Asst. Treas.
The Augustan Society, Inc., as part of its mission to communicate, offers for sale reprints, back issues, and books. This page is an effort to document the procedure '''Procedure for such sales Sales''' when they come through our [[Online Store]] website.
1. <ol><li>An order is received at Headquarters by email or mail. The [[Assistant Treasurer]] confirms Confirmation is made that payment has been properly madereceived, the check deposited if any, and prints a hard copyof the order for the files.
:1.1. <ul><li>If payment is not received, the order is placed in a tickle file, and if not received within one monthtwo weeks, the order is transferred to the [[Assistant Secretary]] who will contact the buyer is contacted about completing his purchase.</li></ul></li>
2. The Assistant Treasurer checks the stock <li>Stock at Headquarters is checked, and attempts any available copies, after inspection for quality, are added to fill the order. If the order is complete, skip to step 12.</li>
3. The Assistant Treasurer annotates <li>Items not in stock are printed from the paper order, giving the magazine issue(s) where a Reprint is frombest source available, and giving these are added to the Omnibus Book number if order. This will normally be the PDF files. Note that pre-printed Reprints will generally require a magazine was published therenew cover page.</li>
4. The Assistant Treasurer compares the annotated paper order to the <li>If any items are not available as PDF files available on the Server, reasonable effort will be made to obtain originals, and underlines those issues that have already been scannedscan them into PDF files so they may be printed and added to the order.</li>
5. The Assistant Treasurer puts <li>If the paper entire order on is filled, it is then shipped with a cover letter signed by the "Sales" clipboard at Headquartersresponsible individual.</li>
6. The Assistant Secretary<li>If some items cannot be filled, who normally visits a refund is issued in the storage units at least weeklysame manner as payment was made, takes and the Sales clipboard incomplete order is shipped with him on each tripa cover letter explaining the missing items and the refund. Note that the shipping fee is not refunded if even one item is shipped.</li>
7. The Assistant Secretary checks <li>If no items can be sent, a full refund (including the backstock shipping fee) is made, and pulls such reviews and back issues as may be available. If the patron contacted by email (or mail, if the order is now completewas sent that way), skip to step 12explaining the missing items and offering appropriate apologies.</li>
<li>When shipping, a 9. For each item that is not available&times;12" envelope should be used if possible, the Assistant Secretary will pull an original with a white box used for scanning, unless the issue is marked as having been scannedlarger orders.</li>
10. Upon return <li>The printed order form is marked as to Headquarterswhat was shipped when, the Assistant Secretary will scan all originals neededwhat was not, generating both PDF and OCR filesdetails of any refund issued. This and copies of any other correspondence are attached together and filed as time permits.</li></ol>
11. The Assistant Secretary will print the remaining elements needed to fill the order, including covers for reprints. Some magazines published in the Omnibus Books may need covers designed.
12. When all items on the order are complete, the Assistant Secretary places the reprints and magazines along with the paper order in the Inbox of the Assistant Treasurer.----
13. The Assistant Treasurer will double-check that the order is complete and correct and prepare mailing labels and the cover letter.
 
14. The Assistant Treasurer will stuff the order into a 9&times;12" envelope if possible, and prepare for mailing.
 
15. When the order will not fit into a standard envelope, the order, including cover letter and mailing labels, is given to the Assistant Secretary to place in either a larger envelope or a box at his discretion, applying mailing labels and returning to the Assistant Treasurer, who will again prepare it for mailing.
 
16. The annotated order form is placed in the files and the order is mailed.
 
Note that this procedure is presently in its first draft and subject to change as experience dictates. It is also structured for the unique skills and willingness of the present Assistant Secretary and Treasurer. One would reasonably expect it to change, perhaps significantly, should personnel change.
 
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* [[Back IssuesIssue Sales|back to Back IssuesIssue Sales]]* [[Communications|back to Communications]]* [[Main Page|back to Main Page]]
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