Sales Procedure
From Augustan Society Staff Wiki
The Augustan Society, Inc., as part of its mission to communicate, offers for sale reprints, back issues, and books. This page is an effort to document the Procedure for Sales when they come through our Online Store website.
- An order is received at Headquarters by email or mail. Confirmation is made that payment has been properly received, the check deposited if any, and a hard copy of the order is printed for tracking and the files.
- If payment is not received, the order is placed in a tickle file, and if not received within two weeks, the the buyer is contacted about completing his purchase.
- Stock at Headquarters is checked, and any available copies, after inspection for quality, are added to the order.
- Items not in stock are printed from the best source available, and these are added to the order. This will normally be the PDF files. Note that pre-printed Reprints will generally require a new cover page.
- If any items are not available as PDF files, reasonable effort will be made to obtain originals, and scan them into PDF files so they may be printed and added to the order.
- If the entire order is filled, it is then shipped with a cover letter signed by the responsible individual.
- If some items cannot be filled, a refund is issued in the same manner as payment was made, and the incomplete order is shipped with a cover letter explaining the missing items and the refund. Note that the shipping fee is not refunded if even one item is shipped.
- If no items can be sent, a full refund (including the shipping fee) is made, and the patron contacted by email (or mail, if the order was sent that way), explaining the missing items and offering appropriate apologies.
- When shipping, a 9×12" envelope should be used if possible, with a white box used for larger orders.
- The printed order form is marked as to what was shipped when, what was not, and details of any refund issued. This and copies of any other correspondence are attached together and filed as time permits.
